Help Center

Depending on the country you coming from , you can find business process related information by clicking here and selecting the country you are applying from and the country you wish to gain access our services from. This will lead you to our country-specific agent advisor, which will have all the details.

To help clients, we have dedicated helpline teams to assist on processes related to respective countries. To contact these teams, please contact us and select the country you are coming from . This will lead you to our country-specific agent advisor, whom will have details about our dedicated helpline service teams (applicable where this service is offered by ZBM Global) to assist applicants under the “Contact us” section at the bottom of the page.

Appointments are allocated as per directives from the client governments and partners we serve on a first come-first-serve basis. You can schedule a new appointment or reschedule an existing one as per the process stipulated on the country-specific website. We have experienced an unprecedented demand for international

During the appointment booking process, our website shares adequate prompts to assist you with most error messages you may encounter. You are requested to have good internet connectivity and should you have to retry, please attempt on a single device after closing all your browser windows, disconnecting from VPN, and clearing your cache memory. At certain times due to very high demand, you may need to wait a while and retry. In case the error persists, you can reach out to our dedicated helpline teams (applicable where this service is offered by ZBM Global), details of which are available under the “Contact us” section of our country-specific website pages.